How long it will take to receive your order:
If the puppets/products you ordered are in stock, we will generally ship them out within 2-3 business days. If, however, the product is built to order or not in stock, please allow 1-3 weeks for build time. Generally, once we ship your products it usually takes 2-6 days to get to you.
Orders being shipped to your P.O. Box:
Most of our products are shipped using USPS Priority Mail, USPS Parcel Select or FedEx Ground. If a P.O. Box is used, then your order will be shipped by U.S. mail.
How shipping charges are calculated:
You can use the chart below to calculate you shipping costs.
Contiguous 48 States:
Orders $0.01 – $19.99 | $5.00 Standard Shipping
Orders $20.00 – $99.00 | $9.00 Standard Shipping
Orders $99.01 and up | FREE STANDARD SHIPPING
Orders outside the contiguous 48 states:
If a order is placed outside the contiguous 48 states we will contact you with the total shipping amount and send you a PayPal invoice for shipping charges. If you would like to know prior to placing an order how much shipping charges will be please feel free to CONTACT US.
Rush orders and delivery:
We’re in the creative arts and puppetry business so we know sometimes, you just need that product or puppet yesterday. We are always more than willing to try and meet your deadline by placing a rush order* and/or express shipping*. Please contact us for more information.
*Extra fees will apply for rush orders and express shipping.